香港欧莱雅

客户困难


世界正在拥抱数码化。成功的公司都在进行创新并採用有效的数码化转型来推动卓越运营。
但是,许多业务和工作流程的数据都还是由旧系统主导。
欧莱雅致力于将其业务数码化,透过整合大量内部系统,简化其工作流程,同时迁移其实时数据。
Commerce-Connections专长于数字业务体系结构的各个方面:内部和外部的所有形式的数据转换和集成。



以下为众多项目里程碑:

- 确定并定义目标
- 工作坊
- 综合分析
- 定制应用程序,包括不同适配器
- Commerce-Connections’ 数据翻译服务
- IT 调查
- IT 项目管理
- IT 增强
- IT策略
- IT 计划
- 平台架构设计
- 性能监控与测试

Commerce-Connections作为欧莱雅团队的一部分,在项目期间参与了许多不同的流程。

客户利益

- 增强数据收集
- 数据主导的客户见解
- 鼓励数码化文化
- 敏捷度提高
- 提高效率
- 优化工作流程
- 减少资源浪费
- 24/7 支援
- 引入不同维度的观点

“香港欧莱雅一直在追求最好的。通过与欧莱雅团队的长期合作关係,我们共同处理一系列数码化转型项目以推动改进。我们很高兴与这样一支拥有奉献和决心的团队合作。”

Commerce-Connections 董事总经理 Lawrence Geung

香港欧莱雅(L'Oréal HK)IT应用经理Jeff Tan一直在寻找提高运营效率的方法。他解释说:“在疫情大流行期间,按照政府的指导方针,我们公司决定让员工在家工作,我们面临着一系列全新的挑战。香港欧莱雅(L'Oréal HK)对情况进行了分析,并决定将资源用于关键流程。连续以及无缝地运营我们的业务至关重要。为了获得实现这一目标的关键技能和专业知识,我们选择将IT外包给外部顾问以实现快速部署。

我们的目标是,我们需要一个长期的技术合作伙伴,需要在数据集成服务(包括旧系统)方面拥有专业知识。我们已经与Commerce-Connections合作完成了多个成功的项目,發现它们不仅是一家普通的IT公司,而且是一家拥有高水准业务处理经验和供应链专业数据集成知识的技术合作伙伴。每当我们对流程有任何问题或想法时,我们总是在思考并寻求他们的建议。由于数十年的经验,Commerce-Connections在各种业务流程中都有常规的应用程序,不仅在理论上,而是在相关的实际场景中。每次他们展示出专业精神和能力来找到根本原因,并通过广泛的产品和服务帮助我们解决问题。因此,我们选择再次与他们合作以完成一系列数字转换项目以应对这些变化。

我们的基本标准包括长期的关係,支援和维护。 Commerce-Connections的支援非常丰富,专注,并且他们反应时间确实令人印象深刻。”

“I consider Commerce-Connections as a partner rather then just a vendor.”

Jeff Tan
IT Application Manager, L'Oréal Hong Kong

Digital Transformation Project Example

We needed to share all data with Salesforce Marketing Cloud. Originally, this had to be input manually, and we wanted to automate integration. The challenge was getting the data from different legacy systems within a short time frame.
Commerce-Connections suggested building an on-premise SFMC connector to help us integrate data with Salesforce Marketing Cloud from our internal legacy systems.
It was implemented smoothly and Commerce-Connections’ surprised us with quality and speed. Connector's UI was easy to use and it had been finished faster than expected. Also the connector, built by Commerce-Connections, is a service within the operating system rather than an application. Consequently, it is much more reliable and requires less maintenance than our initially defined requirement.”

Growing with the Business

Jeff Tan also talked about future plans: “The world is digital: Internal integration and cloud infrastructure have to be incorporated into the IT strategy and architecture. Offering flexibility and scalability, cloud integration opens a world of new opportunities for us to connect disparate systems. By combining all of the cloud applications as well as on-premise systems, cloud infrastructure streamlines operations processes and gives us comprehensive access to, and visibility of our data as well as improved functional connectivity.”

He added: “We know that Commerce-Connections is an expert in cloud integration. With the Salesforce Marketing Cloud integration project we were pleased to have achieved our goal and had a good experience. We will continue working with Commerce-Connections to bring more value to our business and our customers.”